Question 1

Does the guest need to download an app?

Accepted Answer

No. Scanning the QR opens a web page in the phone's browser. There is no app, no login and no account to create.

Question 2

Which payment methods are supported?

Accepted Answer

The guest experience supports KNET, debit and credit cards, and Apple Pay. Payment processing goes live once your account is connected to our payment provider.

Question 3

Can tips go to an individual instead of the whole venue?

Accepted Answer

Yes. You can issue codes at venue, branch or individual team-member level, and mix them in the same location.

Question 4

How do we receive the money?

Accepted Answer

Tips are collected, recorded in an immutable ledger and settled on an agreed cycle, with a statement for each settlement.

Question 5

Is the platform available in Arabic?

Accepted Answer

The guest tipping journey is available in Arabic and English with right-to-left support. We are translating the remaining staff and merchant portal screens.

Question 6

How long does onboarding take?

Accepted Answer

Apply online in a few minutes. After verification we activate your merchant account, main branch and first QR code, and you can print codes immediately.